Website Chat – ACE Marketing

Website Chat Services

Onsite Conversations that Convert Leads

Website Chat is a powerful feature that allows you to engage with your website visitors in “Real-Time” digital conversations. Making your business available to field questions, provide support, and improve audience engagement. With this functionality, it can also help you convert more of your website visitors into new customers. Improve your audience’s browsing experience with the power of Website Chat and watch the performance of your digital marketing campaigns increase in conversions, sales, and ROI.

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What is Website Chat?

Engage and Convert New Leads while they Browse your Website

The goal of website chat is to provide instant access to your team and availability to answer questions your website visitors have when browsing through your products and services. Having chat on your website provides tremendous value. In fact, according to studies, you can Increase your Site Conversion Rate by up to 20% with Chat set up on your website.

Web chat can be managed by chat bots as well as live agents, or even a combination of both. Which option is best for you will often be dictated by the size of your company and the availability of your team to be present to respond to website visitors. So that when you are implementing this feature on your website, you will have the right support in AI or Human Personnel to manage your Chat Conversations from your website.

Why Website Chat?

Real-Time Interaction that Creates more Conversions

Website Chat allows you to directly connect with your site visitors and answer their questions in real-time. Helping develop rapport and create deeper connections with your prospects.

Website Chat can also act as a filter and help you qualify prospects that are more likely to buy. Helping you free up your office support and sales teams to focus on better quality leads that are more likely to convert.

With web chat, you can provide FAQ Support without the prolonged process of calls and live conversations as well as tedious email exchanges that often frustrate prospects and can lead to lost conversion opportunities. Thus, helping your team be more efficient in communication and converting more leads into sales.

The Benefits of Chat

Set up automation systems to send a conversation starting chat to the visitor upon arrival. For visitors who need help, this gives them a fast track to contact you, and everyone else can ask questions as they explore your site.

Another great benefit of using chat functions is that it can eliminate many of the barriers between a visitor and conversion. After having their questions directly answered, either by a live person or by the advanced AI chatbot, the visitor will be equipped with all the information that they need to make a decision. They will have a positive outlook on your company thanks to your stellar customer service. Even if they don’t immediately convert, this positive experience will put you leagues above your competitors, so when it comes time for them to make a purchase, you will be the company they think about first.

90% of visitors reported wanting a response within 10 minutes of their initial outreach. Humans are capable of managing this, but a chatbot can perform this task instantly. For simple questions, they can provide standard answers that can inform the viewer while moving them closer to conversion. For more complex questions, a chatbot can get your visitor quickly connected with someone who can help.

Unfortunately, chatbots cannot answer every single question. Some queries will require the personal touch of a human being. Luckily, a properly set up chat system will be able to make this transfer quick and painless and get the visitor connected with a specialist who can easily answer their particular question.